Latest survey reveals client satisfaction up to 99.19%
01 June 21  /  News

Client satisfaction will always be our top priority, as existing clients of Mathews Comfort will know, which is why we hold regular surveys to check on our progress and identify any areas for improvement.

You can imagine our delight when we saw the results of our latest survey (May 2021), based on the comments of 124 participants, which revealed satisfaction ratings had risen to 99.19%. 

We were equally delighted to see that 95.97% of respondents would be happy to recommend our services and 95.08% felt that our Financial Planning service had created a positive outcome in their life and the lives of those closest to them. In addition, we were pleased to see that 82.88% of participants felt positive about our office environment, which we have worked hard to make relaxing and comfortable for client visits - with lots of parking places!

Our regular surveys are hugely important and we genuinely read every comment. So, if you are asked to partake, and you can spare 10 minutes or so, we would really appreciate it - you can rest assured we will always take note of what you say.

If you are not a current client and are considering the services of a lifestyle financial planner, you can be sure our surveys are a true representation of our approach, and demonstrate our absolute commitment to achieving the highest levels of customer satisfaction - we would be delighted to arrange an initial consultation appointment, for more details please contact Vicki Smith, Client Relationship Manager on 01865 208002.

Click here to see the survey results in full



Here are just a few of the comments we received:

“Professional service, thorough reviews and good response to ad hoc requests regarding financial planning.”

“Very helpful, knowledgeable staff, brilliant and informative digital presentation of the facts, very well explained to the layman. Easy access, parking and pleasant offices.”

“Easy to talk to and explain finances in a format I can understand and don’t have to worry about.”

“You offer fresh perspectives I hadn’t considered.”

To see the updated survey results and the comments we’ve received, please visit our dedicated client survey page.

 

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